Talk Talk: Worst service ever?

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Talk Talk: Worst service ever?

Post  teamplayer2 on Fri Jan 11, 2013 4:36 pm

At long last I am getting rid of TALKTALK. Moving back to BT.

I could not deal with TALKTALK anymore and they must be the worse company I have ever had to deal with as far as customer services is concerned.

All I can say is if you are thinking of joining TALKTALK. Please think about it before you do. I am not saying BT are any better but nobody can be worse than TALKTALK.
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Re: Talk Talk: Worst service ever?

Post  Hinch on Fri Jan 11, 2013 5:43 pm

For once we agree on something.

Worst company of any sort I have ever dealt with and proof that cheaper is not necessarily better.

I have spent hours listening to Thunderclap Newman trying to sort out a problem. They are total crap but there have been so many warnings about them on the old RO forums.

Total and utter crap. They threatened to sue me when I left them at end of contract. Then they told me there was a £200 fee to change to BT.

I wouldn't mind. I only went with them because they were recommended by Martins Money Tips.

They are total shite; pure and simple.
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Re: Talk Talk: Worst service ever?

Post  Jeanie on Fri Jan 11, 2013 10:34 pm

Just agree with both the above tried it once never again!
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Re: Talk Talk: Worst service ever?

Post  Chill37 on Sat Jan 12, 2013 5:19 pm

Indeed Talk Talk are dire.

I m so glad we got rid of them and went onto Sky.

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Re: Talk Talk: Worst service ever?

Post  Hinch on Sun Jan 13, 2013 9:55 am

This company should be closed down by Ofcom.
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Re: Talk Talk: Worst service ever?

Post  Atlas on Mon Jan 14, 2013 1:24 am

Hey up Hinch. There goes that flying pig again - - - - . Razz
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Re: Talk Talk: Worst service ever?

Post  teamplayer2 on Thu Jan 24, 2013 8:10 pm

I do not know how long I will stay on before my broadband provider cuts off again. Only another week and I will be rid of TALKTALK forever. cheers bounce Mad Laughing
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Re: Talk Talk: Worst service ever?

Post  Atlas on Fri Jan 25, 2013 12:33 am

You should organise a big 'do'. A 'TalkTalk' funeral bash with Hinch leading the parade with all his Looney pals. You've would be guaranteed TV coverage and national news - providing you worded them first Wink .
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Re: Talk Talk: Worst service ever?

Post  teamplayer2 on Wed Jan 30, 2013 9:57 am

Just had BT engineer turn up. After midnight I will be rid of TALKTALK. Nice just have my broadband up and running again.

I willl be sending a complaint to the people who deal with companies like TALKTALK. To me they should made of an example of not to trade like they do. I cannot even stop my bill until the change over to BT. You cannot get a full service for two months and yet still have to pay the same payments. Then they have the cheek to try and retain you as a customer.

Do not know if I can get payments back for the last two months but I will give it a try. Though I do not hold up much hope.

The number of people who have told me they have left TALKTALK because of the rubbish service I suspect they will go the way of a lot of companies who treat the customers with contempt. They will end up closing down.
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Re: Talk Talk: Worst service ever?

Post  teamplayer2 on Wed Jan 30, 2013 2:36 pm

Miracles do happen. My broadband is still working.
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Re: Talk Talk: Worst service ever?

Post  teamplayer2 on Thu Jan 31, 2013 4:59 pm

I cannot believe it. They sent me a massive bill today from TALKTALK. So straight on the phone and ended speaking to a very pleasant lady on the phone, who solved it in a matter of minutes. I was also promised a refund.. Very helpful indeed.

Funny that I found an employee was very helpful and not playing at silly games making excuses for the company. Shame she is not running the company.
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Re: Talk Talk: Worst service ever?

Post  Dalelad on Thu Jan 31, 2013 6:11 pm

Don't count your chickens TP. You've not got your refund yet! She may have put the phone down and started laughing at you.
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Re: Talk Talk: Worst service ever?

Post  teamplayer2 on Thu Jan 31, 2013 7:04 pm

I would not put it past them but we will see. Just be glad to have them out of my life.
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Re: Talk Talk: Worst service ever?

Post  Old Regulator on Thu Jan 31, 2013 8:58 pm

I have been with Zen, a Rochdale provider for over 15 years and have never had a problem. I sacked BT a year ago for my land line, they had 200 quid of mine which they didn’t offer me back until I checked, and my land line, same phone number, is also with Zen now. Next week I am going onto fibre optic for my broad band, yes you’ve guessed it with a local Rochdale firm called Zen, free installation worth 85 quid on offer now. Can I claim this as Good News for our beleaguered Town? Local firms are not just for moaning about they need our support. Rochdale Online also has Zen so how’s that for a recommendation?

Now remind me what’s that saying about money and where to put it?

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Re: Talk Talk: Worst service ever?

Post  teamplayer2 on Thu Jan 31, 2013 9:04 pm

Yes Old Regulator I did make contact about Zen once sending them a couple of emails. Never got back to me so I suppose they did not want my custom.

Though I have heard good reports about them.
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Re: Talk Talk: Worst service ever?

Post  Old Regulator on Fri Feb 01, 2013 2:53 pm

teamplayer2 wrote:Yes Old Regulator I did make contact about Zen once sending them a couple of emails. Never got back to me so I suppose they did not want my custom.

Though I have heard good reports about them.
maybe your mails were lost with Talk Talk? i had to phone them up 15 years ago, had no E-mail till then.

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Re: Talk Talk: Worst service ever?

Post  Atlas on Sat Feb 02, 2013 1:02 am

My bro has used Zen for many years and has never has any trouble with them as far as I know. A very good set-up I believe. Try them. Keep it local if you can. Smile
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Re: Talk Talk: Worst service ever?

Post  teamplayer2 on Mon Feb 04, 2013 11:55 am

Blooming heck at last. TALKTALK have responded to my complaints. Funny how a letter sent to the main people who run the company respond to threats of going to the media and authorities who may able to take action.
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Re: Talk Talk: Worst service ever?

Post  teamplayer2 on Mon Feb 11, 2013 3:17 pm

I cannot believe it! Just found out TalkTalk have taken extra payments out of my bank account. Phoned up to find out why and they say they do this because the system has to do this to give me a refund back in a couple of weeks. Then we are finished.

Talk about not wanting to leave go. Found a website that is full of gripes about TalkTalk so added mine and they are more or less the same complaints about the customer services. So if they do not sort themselves out in the long term they will not be a company and go out of business.

There is not one good word about them what I have come across so far.

Anyway back with BT and so far so good they have been quite good.
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Re: Talk Talk: Worst service ever?

Post  Hinch on Sat Mar 16, 2013 4:12 pm

A guy has just been to the door trying to sell us Talk Talk. Free for the first year. Said it has now been taken over "by the bloke who used to run Sainsburies " but he couldn't remember his name.

Gave him a potted history of my dealings with the company and told him I wouldn't go back to them if they paid me. Exit crestfallen salesman.
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Re: Talk Talk: Worst service ever?

Post  teamplayer2 on Mon Mar 18, 2013 1:34 pm

I would like to have seen that Hinch. Must have been quite funny.

When I have been stopped in Rochdale by the sales people trying to sell me TALKTALK. I like giving them a lecture on the terrible customer services from TALKTALK. Soon walk away. Twisted Evil
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